DXC Technology Associate Field Technician in Theodore, Alabama

Description:

Essential Job Functions

  • Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.

  • Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.

  • Instructs customers in the operation and maintenance of systems/equipment.

  • Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.

  • Acts as a liaison with customers on administrative and technical matters for assigned projects.

  • Performs analysis and prepares reports on system problem trends and issues.

Qualifications

Basic Qualifications

  • High school diploma or G.E.D.

  • Four or more years of field support experience

  • Experience working with the company's hardware, software and equipment products

  • Experience working with customer technology and support requirements

Other Qualifications

  • Good interpersonal skills to work with customers and other unit personnel

  • Good analytical and problem solving skills

  • Good communication skills

  • Good time management and organizational skills

  • Ability to resolve hardware and equipment problems

  • Willingness to travel

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin,

citizenship, marital status, sex, sexual orientation/gender identity, age (40 or over), or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers

receive equal consideration for employment.

DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities